Voice Recordia is InnGenius's cutting-edge call recording and analytics platform — built exclusively for the hospitality industry. Capture, analyze, and act on every conversation to deliver exceptional guest experiences and drive measurable revenue growth.
Voice Recordia brings enterprise-grade call intelligence to your hotel — so every interaction with guests becomes an opportunity to improve service, increase revenue, and build loyalty.
Capture and document every incoming and outgoing call with full precision. Identify sales leads automatically, monitor conversations, and maintain a consistent service record across all hotel lines — with zero manual effort.
Leverage automated intelligence to analyze phone calls at scale. Understand customer intent, detect caller sentiment in real time, and get actionable insights to continuously improve your sales and service strategies
Assign every call to the right department instantly. Smart routing ensures guests reach the correct team without hold time, while attribution tracking shows exactly which calls are driving bookings and revenue.
Review recorded calls to coach staff, identify training opportunities, and reward top performers. Real-time alerts notify supervisors of service issues before they escalate into guest complaints.
Interactive dashboards surface call volume, response times, conversion rates, and sentiment scores in one view. Export detailed reports for management reviews and compliance audits with a single click.
All recordings are encrypted and stored securely in the cloud with configurable retention policies. Stay compliant with hospitality regulations and internal quality standards effortlessly.
Voice Recordia turns every guest call into an opportunity — to improve service, recover revenue, and build loyalty that lasts.
Four effortless steps from first ring to final insight — built for hotel teams who can't afford downtime
Every call is auto-recorded and time-stamped the instant it connects — across every extension, 24/7, with zero manual effort.
Auto transcribes calls, detects caller sentiment, flags booking intent, and scores every conversation for quality and opportunity.
Smart routing connects callers to the right team instantly. Live alerts surface issues, missed leads, and compliance flags in real time.
Dashboards and exportable reports give managers full visibility to coach staff, track KPIs, and raise the bar on every guest call.
Empower your staff with real-time call insights, Auto-driven analytics, and smart routing — all built for hospitality. Join 500+ hotels already delivering outstanding guest experiences with Voice Recordia by InnGenius.
Structure Cables
IDF and MDF Closet Setup
A/V Design
Surveillance
Telephony
IT Server Management
Fiber Connectivity Solutions
Revenue Management
Bank Reconciliation
Night Audit Reconciliation
OTA Reconciliation
Labor Management
Account Payable
Documents Management
Post Engagement
Event Management
Call Recording
Task Management
Digital Marketing