OTA Reconciliation

The purpose of this proposal is to outline the process and steps involved in OTA (Online Travel Agency) reconciliation. OTA reconciliation is a crucial process that involves verifying reservations, commission amounts, and resolving any discrepancies or disputes with the respective brands. This proposal will provide an overview of the reconciliation process and highlight the key steps involved in ensuring accurate commission calculations and resolving any discrepancies effectively.

OTA Virtual Card 360º

The Solution to OTA Virtual Card Charge Errors

Every virtual card is automatically checked 30 days after guest checkout to ensure 100% accuracy.
PSMTECH identifies, verifies, re-issues and charges all virtual cards with a balance.
PSMTECH charges the VC in your PMS or provides a list of VCs for your staff to charge.

OTA Virtual Card Expiration

OTA Commission 360º

The Solution to OTA Commission Overcharges

Reservations reconciled 72 hours after guest checkout to catch and correct errors fast.
Every reservation, payment, and commission line item verified against guest stay records.
PSMTECH disputes directly with the OTA – No work for the hotel staff.

OTA Commission Overcharges

No Show & Cancel Fee 360º

The Solution to Uncharged No Show & Cancel Fees

PSMTECH automatically identifies all eligible no-show and cancellation fees daily.
Delivers a detailed report with AI-powered summaries and charging suggestions.
Gives 100% visibility into cancel and no show fees. No more guessing, no more profit leaks.

Uncharged No Show & Cancelation Fees

CLC® / Corpay Secure 360º

The Solution to CLC® / Corpay Guest Check-in & out

Automatically checks in and checks out CLC® guests in the CLC® portal. No manual entry required.
Ensures compliance with CLC® policies and deadlines to avoid penalties and lost revenue.
Fully automated, 24/7 reliable, and fully integrated with hotel operations.

CLC® Entry & Billing Errors

CC Chargeback 360º

The Solution to Costly Credit Card Chargebacks

Get real-time chargeback alerts and manage the full process in one dashboard.
Auto-match disputes to reservations using PMS data.
Generate complete, compliant evidence packets — ready to submit.
AI scoring and staff training help improve win rates over time.

Credit Card Disputes & Chargebacks

Travel Agent 360º

The Solution to Travel Agent Commission Errors & Delays

Audits every travel agent commission — from Amex, BCD, Egencia, and more.
Flags missed payouts, incorrect amounts, and mismatched data.
Integrates directly with Onyx Payment Solutions to resolve discrepancies.
Eliminates manual tracking — reducing errors and speeding up payments.

Travel Agent Commission Reconciliation

OTA reconciliation is a crucial process that involves verifying reservations, commission amounts, and resolving any discrepancies or disputes with the respective brands. This proposal will provide an overview of the reconciliation process and highlight the key steps involved in ensuring accurate commission calculations and resolving any discrepancies effectively.

Objectives

The main objectives of OTA reconciliation are as follows:

Verify reservation details for each booking made through the OTA.
Validate commission amounts based on the agreed upon terms with the brand.
Identify any discrepancies between the commission amounts received and the expected amounts.
Resolve any disputes by initiating requests to the respective third parties.
Ensure timely refund of any disputed commission amounts.

The Categories In Which We Will Help You

In this step, relevant data will be collected from the OTA and the brand. This includes reservation details, commission amounts, and any additional information required for reconciliation.
The collected data will be meticulously compared and verified against the agreed-upon terms between the OTA and the brand. This step ensures accuracy and identifies any discrepancies.
If any discrepancies are found during the verification process, they will be documented and flagged for further investigation. Discrepancies may include incorrect commission amounts, missing reservations, or any other inconsistencies.

OTA Sign Up

(336) 805-6626